Fact 7/7: Real life challenges introducing a talent and knowledge sharing platform

Fact 7/7: Real life challenges introducing a talent and knowledge sharing platform

This series of articles focus on real-life measures obtained from companies that have deployed such a platform.

In summary, the platform allows people inside a company to help each other, train each other or share some tasks.

This article details fact 7.

  1. talent and knowledge sharing platforms have qualitative benefits
  2. talent and knowledge sharing platforms have quantitative benefits
  3. how high is the adoption and success rate on this kind of platform?
  4. what are the most wanted skills and the most indicated skills?
  5. how can companies limit the number of social platforms?
  6. real life examples of talent and knowledge sharing demand and supply
  7. real life challenges of introducing this kind of platform
Real life challenges of introducing a talent and knowledge sharing platform
Real life challenges of introducing a talent and knowledge sharing platform

All my previous posts are lyric about the benefits and adoption of a talent and knowledge sharing platform. Are there no caveats then? Of course there are. None of the least is the ever present resistance to change. I saw multiple social platform deployments fail. Especially when the platform needs content to survive. As indicated previously, SkillDeal does not need content to survive, it needs demand.

I recently talked with a platform administrator complaining that only 40% of his target public (the whole department), had actually logged in into the platform. He wanted to know how we could help boosting this number. I thought that 40% was a huge success given the much lower adoption rates on forums which are the closest, though not really comparable platforms. But this administrator wanted to double the numbers.

I gave him 2 tips. He could easily double the numbers by doubling the population having access, the license cost not being depending on the number of users. By doubling the numbers he would create a volume effect that would suck the remaining users in. Indeed, if the number of users is 500, there are 124 750 possible interactions. Doubling the number of users to 1 000 increases the number of possible interactions to 499 500.

increasing the number of users increases chances to success

And I advised that any request for external training needs to be preceded by a request on the platform. If the competence exists in the company and the request for help can be delivered inside the company, this process should be the preferred one. It is faster for the seeker as he will not have to wait for a scheduled course, that might even never become available, and it is less costly for the company.

request for external training needs to be preceded by a request on the platform

Further discussion on how to boost the platform yielded additional ideas:

  • Have the helpdesk departments use the single platform rather than having a specialized ticketing system for each new tool. Most of the ticketing systems lack good search capabilities or are expensive. The Skilldeal platform is equipped with the necessary functions to be used as a ticketing platform. Users can test their question and search for answers before posting their ticket. The questions will only be viewed by a closed group of experts and cannot be answered by the full user community as long as the tool is new. Once the new tool is largely deployed and adopted, the SkillDeal administrator can unlock this restriction and everybody who has the required tool skill can then start answering the questions, allowing to phase out the specialized helpdesk team and have them focus on the new projects.
  • Create a bi-weekly or monthly report on the greatest contributors. This gamification aspect proves to be useful as people are rewarded for what they do. Seeing such info being published inside the company will motivate new users to have a peek on the platform.
  • Publish the (most interesting) questions in a newsflash. Often users forget that they have a platform like SkillDeal at their fingertips and the reflex to "create a deal with SkillDeal" when they have a question, needs to be learned. By seeing the questions and the speed at which they are answered published, the concept is unconsciously stored and reminded when they have a question.
  • Integration with group messaging systems. The main reason for the resistance to start using a new platform is the proliferation of such platforms. It needs to be clear for the user which platform should be used for what kind of problem or task, and therefore there should only be a few. SkillDeal is in the process of being integrated with popular group messaging platforms so that the user can continue to use his familiar user interface.

If you liked what you read contact us and we will evaluate together if SkillDeal can be of value to your company or network too.